The Tricky Art of the Apology
Who hasn’t said something in the heat of the moment that they regret? Everyone makes mistakes. We make insensitive statements, we speak before we think, and we let our emotions get the best of us. No...
View ArticleThe Creative Power of Questions
Asking creative questions can change everything. A big, beautiful question can generate ideas, inspire action, influence engagement and participation, as well as solve problems and spark creative...
View ArticleThe Human Factor: A New Era of Relationships
Human interactions rule our lives. Our social skills may be even more valuable than we realize. In a world where technological advances increasingly provide solutions and perform jobs, our social...
View ArticleCommunicating Better: 4 Social Signals
Successful people are great communicators who recognize that conversations are part of an evolving social process. They aren’t just skilled listeners; they’re attuned to subtle social signals that are...
View ArticleHow Improv Comedy Improves Conversations at Work
Conversations at work can often feel more like political debates and battles between egos. People with strong points of view argue and debate without anyone moving toward solutions or common goals....
View ArticleDisentangle Difficult Conversations
Why do we avoid difficult conversations? At some point, many of us have had to deliver the dreaded line, “We need to talk.” And this often precedes an argument rather than any conversation. Why are...
View ArticleEssential Communication Skills for Leaders
Leaders continue to assume greater responsibilities and pressures as markets and technologies call for increasingly faster commerce, responses and results. Information overload and business volatility...
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