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The Tricky Art of the Apology

Who hasn’t said something in the heat of the moment that they regret? Everyone makes mistakes. We make insensitive statements, we speak before we think, and we let our emotions get the best of us. No...

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The Creative Power of Questions

Asking creative questions can change everything. A big, beautiful question can generate ideas, inspire action, influence engagement and participation, as well as solve problems and spark creative...

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The Human Factor: A New Era of Relationships

Human interactions rule our lives. Our social skills may be even more valuable than we realize. In a world where technological advances increasingly provide solutions and perform jobs, our social...

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Communicating Better: 4 Social Signals

Successful people are great communicators who recognize that conversations are part of an evolving social process. They aren’t just skilled listeners; they’re attuned to subtle social signals that are...

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How Improv Comedy Improves Conversations at Work

Conversations at work can often feel more like political debates and battles between egos. People with strong points of view argue and debate without anyone moving toward solutions or common goals....

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Disentangle Difficult Conversations

Why do we avoid difficult conversations? At some point, many of us have had to deliver the dreaded line, “We need to talk.”  And this often precedes an argument rather than any conversation. Why are...

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Essential Communication Skills for Leaders

Leaders continue to assume greater responsibilities and pressures as markets and technologies call for increasingly faster commerce, responses and results. Information overload and business volatility...

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